Return & Refund Policy
Thank you for shopping at DRESSLOVA. We hope you love what you've ordered!
We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 14 Day Returns guarantee for orders which did not personalized and the products which in bad quality or damage in the process of shipping. Buy with confidence and enjoy a great shopping experience!
If you are not satisfied with the items you received, Please don't hesitate to contact us. We will try our best to meet your request. Email: service@dresslova.com
Order Cancellation:
Your order will be fully refunded if it’s cancelled within 24 hours of purchase.
If you decide to cancel or change the order, please email us before your order has started processing or shipping.
Orders that have not yet been processed or shipped can be cancelled at any time for a full refund.
Once the order enters the processing or shipping stage, we may not be able to cancel it.
Please note: For pre-sale products, you may cancel your order any time before it has been shipped or produced, and you will receive a full refund.
We indicate the pre-sale status and expected delivery date clearly on each product page.
When you place the order, you acknowledge this information.
If we decide not to produce the product, a full refund will be issued.
Return & Refund Policy:
You have 14 days to decide if an item is right for you. If you would like to return or exchange the item, please contact us within 14 days of delivery. Returns are valid within 7 days once the request is approved by the support team.
Return and Exchange Instructions：
Minor imperfections such as loose threads and slight stains — we take full responsibility for ensuring product quality.
Such minor issues will be treated as minor quality defects, and customers may request free replacement or return the goods.
Size and length deviation — a difference of 1–2CM is considered normal.
We provide detailed size guides to help you choose correctly.
If you purchased according to our size chart and the item does not fit, we will cover the return shipping cost.
The following situations are not quality issues：
1. Odor problem (some fabrics are specially treated and may have some odor, which will generally disappear after washing)
2. There is a color difference between the picture and the actual product (the display conditions of each brand and model are different, and the personal color settings are different)
3. The quality of the fabric or the degree of transparency, etc. (there is no universal measurement standard, so it is impossible to confirm the quality)
4. The thickness of the style, etc. (each region and each person has different standards, so it is impossible to judge objectively)
5. The actual clothes are different from the pictures, or there is a color difference (different accessories may be used between each batch of goods, and the lighting problems of each person may make the photos different. Please refer to the actual product)
The following products do not enjoy our return and exchange commitment：
1. The buyer is damaged by artificial means, such as: the tag is incomplete, and there is no product outer packaging bag
2. We have removed this product from the shelves or stopped selling
3. Washed and used, the label is removed. Affecting secondary sales
4. Without contacting the customer service staff and registering the sales, the items sent back without authorization will not be processed
No return or exchange will be given after the exchange period (within 7 days after checking the receipt time according to the express order number)
Final sale items (40% off or more, including buy 1 get 1 free) can be returned or exchanged if unworn, unwashed, and with all original tags and packaging intact.
Orders eligible for a 40% discount through a discount code or gift card may also be returned, provided the items meet the same condition requirements.
If a full refund cannot be processed, we may offer an exchange instead.
This ensures fairness while maintaining our promotion policy.
DRESSLOVA responsibility: We're responsible for re-sending a replacement at our expense or refund in full the original product price and its shipping if wrong item/size/color or defective/damaged item has been sent. If the damage is minor, we just can only compensate a small amount of money(Eg:A small amount of thread ends fall off,Zipper destroyed).Damaged, defective, or incorrect items must be reported within 5 days of delivery. Please note that DRESSLOVA is not responsible for the packages that may be lost or stolen after delivery.
Customer's responsibility: All shipping fees to return the item, and the original shipping fees, are non-refundable for the following cases:
Incorrect order (size of item): If the customer ordered the wrong size or product, we can allow a return or exchange. The customer is responsible for the shipping cost both ways.
Unwanted item: Customers who decide not to keep the item can return it within 14 days of receiving it.
We ensure that the total return cost is reasonable and transparent, and no hidden fees will be charged.
Wrong shipping address: If customers provide incomplete or incorrect addresses, they are responsible for the resulting loss.
Customs/tax refusal: If a package is returned due to unpaid customs/taxes, we will refund the remaining balance after deducting reasonable actual costs (e.g. actual shipping and customs fees).
We will not charge excessive or punitive fees.
If the package is shown as delivered but the customer fails to pick it up in time and it is lost, we are not responsible.
RETURN SHIPPING:
Please use registered mails with online delivery tracking number for returns. If the returned order could not be tracked during transit, a safe reception could not be guaranteed by us. We hope for your understanding on this.
In the following cases, you’ll be responsible for paying the shipping costs for returning your item.
Any addresses on the parcel is not approved as return address. Returned package without authorized return address from customer service representatives will not be refunded or exchanged.
Returns Process & Time-Frame
1.please send us a return/exchange request to service@dresslova.com including the following details:
Your order number：
SKU number of the product which you need to return or exchange ：
Evidence picture/video showing the problem/defect ：
Note:We do not provide prepaid return labels and you are responsible for covering shipping costs to return.
2.After receiving return instructions from us, please pack up the item(s) to be returned with the original packing..
3.Add your order number inside the parcel. (Simply go to My Account, click your Order History, select the right order number, and write it down or print it out)
4.Drop off your package at the local post office. Take down the return tracking number and send it to our service team.
Please allow 10 to 25 business days for return package in transit, plus an additional 5 to 7 business days for us to process your return parcel arrived at our Fulfillment Center. We'll email you once we process your return or exchange. Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
REFUNDS:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, the refund will be issued to the original payment method within 1 week.
Shipping costs of the original order are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
* Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank; there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please service@dresslova.com.
REFUSED PACKAGES
A $15 Non-Delivery Fee will be charged for refused shipments.
*dresslova reserves the right to final interpretation of the above provisions.